Seems like my friend, Cedric, had a bad time dealing with Wells Fargo support. I completely empathize with him and can only hope that these big banks become a little more nimble about changing their stupid rules. Even though there is no monopoly in banking, why are these banks like this? Don't they want more customers and don't they want to grow their base or are they so overwhelmed with their existing customer base that they are happy increasing their bottom line by introducing other products and slapping hidden fees to unsuspecting customers?
I have been with Bank of America for over 7 years and fortunately have never been troubled so much with such an event. Sure there are times when I go "Doh! How can you have such a policy" but then, the person I am talking to is usually not someone who can do anything about it. I have had major issues with ICICI bank while sending money to India but then there are no better choices. So, my mantra in dealing with banks is, just pray that you only have to deal with the banks under "normal" circumstances. If you find yourself in any abnormal situation, don't boil your blood over their stupidity. Just remember to say, "God, give me the serenity to accept the things I cannot change, courage to change the things I can, and wisdom to see the difference".